Migraine Heroes

Terms of Use

Migraine Heroes (Gutify Ltd.) Website & Migraine Heroes App Services Terms of Use

DO NOT USE THE WEBSITE, THE MIGRAINE HEROES APP, SERVICES OR THE SERVICE MATERIALS FOR EMERGENCY MEDICAL NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY.

BY USING THE MIGRAINE HEROES APP, YOU ACKNOWLEDGE AND AGREE THAT OBTAINING A PROFESSIONAL DIAGNOSIS FOR MIGRAINE DISEASE IS SOLELY YOUR RESPONSIBILITY. YOU MUST BE DIAGNOSED BY A QUALIFIED HEALTHCARE PROVIDER, AND THIS APP ASSUMES THAT ANY DIAGNOSIS OF MIGRAINE DISEASE YOU REPORT HAS BEEN PROFESSIONALLY AND ACCURATELY DETERMINED. WE DO NOT OFFER MEDICAL DIAGNOSES, AND WE CANNOT DETECT OR RULE OUT OTHER POTENTIAL HEALTH ISSUES, INCLUDING BRAIN TUMORS OR OTHER SERIOUS CONDITIONS. YOU ARE SOLELY RESPONSIBLE FOR UNDERGOING THE NECESSARY EXAMINATIONS, SUCH AS MRI OR OTHER RELEVANT TESTS, TO EXCLUDE THESE POSSIBILITIES. THIS APP, AND ITS CREATORS, DISCLAIM ANY LIABILITY FOR FAILURE TO DIAGNOSE SUCH CONDITIONS.

1. APPLICATION OF TERMS

1.1

These Terms apply to your use of the Website, the App, the Services and the Service Materials. By accessing and using the Website and App:

a) you agree to these Terms; and

b) where your access and use is on behalf of another person (e.g. a company, a spouse), you confirm that you are authorised to, and do in fact, agree to these Terms on that person's behalf and that, by agreeing to these Terms on that person's behalf, that person is bound by these Terms.

1.2

If you do not agree to these Terms, you are not authorised to access and use the Website, the App, the Services and the Service Materials (as applicable) and you must immediately stop doing so.

2. CHANGES

2.1

We reserve the right to modify, update, or amend these Terms of Service at any time. Changes will be effective immediately upon posting within the app or on our website, and it is your responsibility to review these terms periodically. By continuing to use the app following any updates to the Terms of Service, you agree to be bound by the revised terms. If you do not agree with the updated terms, please discontinue your use of the app.

2.2

We may change, suspend, discontinue, or restrict access to, the Website or App without notice or liability.

2.3

These Terms were last updated on Octobre 29th 2024.

3. DEFINITIONS

In these Terms:

Data means all data, content, and information (including personal information) owned, held, used or created by you or on your behalf that is stored using, or inputted into, the App, the Website or provided to us in connection with the Services

Fees are the applicable fees set out on our pricing pages on the Website at [insert] or as agreed otherwise in writing between you and us, as may be updated from time to time in accordance with clause 6.4

including and similar words do not imply any limit

Intellectual Property Rights includes copyright and all rights anywhere in the world conferred under statute, common law or equity relating to inventions (including patents), registered and unregistered trade marks and designs, circuit layouts, data and databases, confidential information, know-how, and all other rights resulting from intellectual activity. Intellectual Property has a consistent meaning, and includes any enhancement, modification or derivative work of the Intellectual Property

Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis

Objectionable includes being objectionable, defamatory, obscene, harassing, threatening, harmful, or unlawful in any way

Personal information means information about an identifiable, living person

Privacy Policy means our privacy policy available at https://migraineheroes.com/privacy-policy

Terms means these terms and conditions titled Website Terms of Use

Underlying System means any network, system, software, data or material that underlies or is connected to the Website

User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Website

Services means the services generally described on the App, Website, as both the App and the Website are updated from time to time

Service Materials means all data, content and information supplied by us to you in the course of providing the Services

Start Date means:

a) the date that you first subscribe to, access or use the App or Services; or

b) such other date that you and we agree in writing will be the date on which your subscription to the App or Services will commence

Subscription Period means the monthly subscription period for the Services or such other period as is agreed in writing between you and us

We, us or our means My Migraine Heroes (Gutify Ltd.)

Website means https://migraineheroes.com

You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.

4. YOUR OBLIGATIONS

4.1

You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true (e.g., change in medication intake), current and complete. This is to ensure the safety and revelance of your personalised recommendations. You must adhere to the personalized recommendations responsibly (e.g., reading counterindications), and following up with healthcare providers for any health concerns.

4.2

If you have a User ID and password, you must keep your User ID and password secure and:

a) not permit any other person to use your User ID and password, including not disclosing or providing it to any other person; and

b) immediately notify us if you become aware of any disclosure or unauthorised use of your User ID and password, by sending an email to privacy@migraineheroes.com

4.3

You must:

a) not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the App, the Website or any Underlying System, or otherwise attempt to damage or interfere with the App, the Website or any Underlying System; and

b) unless with our agreement, access the App, the Website via standard web browsers only and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.

4.4

You must obtain our written permission to establish a link to our Website. If you wish to do so, email your request to privacy@migraineheroes.com.

4.5

You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms, including any failure of a person who accesses and uses our Website or App by using your User ID.

4.6

You and your personnel must:

a) use the Website, the App, the Services and the Service Materials in accordance with these Terms solely for your own, lawful, personal purposes; and

b) not resell or make available the Website, the Services or the Service Materials to any third party, or otherwise commercially exploit the Website, the Services or the Service Materials.

5. SUBSCRIPTION TERM

5.1

Unless terminated in accordance with clause 5.2 or clause 11.3, your subscription to the App and Services:

a) starts on the Start Date; and

b) continues for successive Subscription Periods until a party gives at least [30] days' notice that your subscription to the Services will terminate at the end of the then-current Subscription Period.

5.2

Money-back guarantee: If you follow your treatment program consistently and don't experience any improvements after 4 months, we'll refund you. This guarantee only applies to our Premium (Rose), Advanced (Magnolia) and Elite (Dahlia) plans. They do not apply yto our Essential (Lily) plan. After the 4-month mark, if you choose to continue, we assume you're satisfied with your progress. Refund requests won't be accepted beyond this period.

6. PAYMENT

6.1

You must pay the Fees.

6.2

The Fees will be charged to your valid credit card monthly in advance of each Subscription Period.

6.3

If we are unable to collect the Fees from your credit card for any reason, including where there are insufficient funds or your credit card has expired, you remain responsible for any uncollected amounts and we may suspend or cancel your access to the App and the Services without giving you notice.

6.4

We may increase the Fees with effect from the start of a Subscription Period by giving at least 90 days' notice. If you do not wish to pay the increased Fees, you may terminate your subscription with effect from the end of the then-current Subscription Period in accordance with clause 5.1. If you do not terminate your subscription in accordance with this clause, you are deemed to have accepted the increased Fees.

6.5

If you terminate your subscription in accordance with clause 5.2, we will refund all Fees you have paid to the credit card to which those Fees were charged.

7. INTELLECTUAL PROPERTY

7.1

Title to, and all Intellectual Property Rights in, the App, Website, the Services, the Service Materials and all Underlying Systems is and remains our property (and our licensors' property). You must not contest or dispute that ownership, or the validity of those Intellectual Property Rights.

7.2

If you provide us with ideas, comments or suggestions relating to the App, the Website, the Services, the Service Materials or Underlying Systems (together feedback):

a) all Intellectual Property Rights in that feedback, and anything created as a result of that feedback (including new material, enhancements, modifications or derivative works), are owned solely by us; and

b) we may use or disclose the feedback for any purpose on an anonymised basis.

8. MEDICAL DISCLAIMERS

8.1

This app is designed to provide users with tools, information, and lifestyle solutions aimed at managing migraine symptoms. However, the app is not a substitute for professional medical advice, diagnosis, or treatment. All content within the app is for informational and educational purposes only and is not intended to replace or override the expertise of qualified healthcare providers. You should always consult your doctor or other qualified healthcare professionals regarding any medical condition, symptoms, or treatment options. Reliance on any information provided through this app is solely at your own risk, and we expressly disclaim all liability arising from the use of such information without proper medical supervision.

8.2

By using this app, you acknowledge and agree that you assume full responsibility for any and all health outcomes, injuries, or losses that may arise from using the app's tools, recommendations, or content. The app and its creators are not liable for any adverse effects, injuries, or damages that may result from following the advice or implementing strategies suggested within the app. Use of this app and any reliance on its information are solely at your own risk. The app's role is to provide supportive lifestyle tools for migraine management; however, we make no claims or assurances regarding the safety, accuracy, or applicability of these tools to individual users.

8.3

While this app offers guidance and strategies designed to support migraine management, individual results will vary. No guarantee is made regarding the relief, reduction, or prevention of migraine symptoms, as outcomes depend on a range of personal health factors beyond the app's control. The effectiveness of any advice or solutions offered by the app will differ for each user, and results are not assured. Users are encouraged to consult with healthcare professionals to determine the best course of action for their specific needs and to set realistic expectations regarding the use of this app as a supplementary tool.

8.4

Do not use the App, the Website, the Services or the Service Materials for medical emergencies. If you think you may have a medical emergency, call 111 (or the equivalent contact number for emergency services in your region) immediately.

9. OTHER DISCLAIMERS

9.1

To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:

a) the App, the Website being unavailable (in whole or in part) or performing slowly;

b) any error in, or omission from, any information made available through the App, the Website, the Services or the Service Materials;

c) any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the App, the Website. To avoid doubt, you are responsible for ensuring the process by which you access and use the App, the Website protects you from this; and

d) any site linked from the Website. Any link on the Website to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.

9.2

We make no representation or warranty that the App, the Website are appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of the App and the Website is not illegal or prohibited, and for your own compliance with applicable local laws.

9.3

The App, the Website, the Services and the Service Materials are provided "as is" and on an "as available" basis, without warranty or condition of any kind, either express or implied. To the extent allowed by law, we disclaim all warranties of any kind, whether express or implied, relating to the Website, the Services and the Service Materials, including:

a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment or non-infringement; and

b) any warranty arising out of course of dealing, usage, or trade.

9.4

We do not warrant that the App, the Website will be uninterrupted, secure, or free of errors, viruses, or other harmful components, and do not warrant that any of those issues will be corrected.

9.5

Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction. To the extent that we may not disclaim any implied warranty, the scope and duration of such warranty will be the minimum permitted by law.

10. LIABILITY

10.1

To the maximum extent permitted by law:

a) you access and use the App, the Website, the Services and the Service Materials at your own risk; and

b) we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the App, the Website, the Services, the Service Materials or your access and use of (or inability to access or use) each of those. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.

10.2

Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to the Fees paid by you.

10.3

To the maximum extent permitted by law and only to the extent clauses 9.1 and 9.2 of these Terms do not apply, our total liability to you under or in connection with these Terms, the Website, the Services, the Service Materials or your access and use of (or inability to access or use) each of those, must not exceed the Fees paid by you.

11. PRIVACY POLICY

11.1

The way that we use and disclose your personal information is explained in our Privacy Policy. By using the App, the Website or the Services you permit us to collect, hold, process, use and share your personal information in accordance with our Privacy Policy at https://migraineheroes.com/privacy-policy. This also concerns the communication channels for the Discovery calls, Onboarding calls and follow up calls that we may hold on certain messaging and vision conference softwares. Migraine Heroes (Gutify Ltd.) holds no liability or responsibility in the security and safety of these softwares.

11.2

You acknowledge and agree that to the extent your Data contains personal information, in collecting, holding and processing that information through the App, the Website or the Services, we are acting as your agent and/or service provider and/or data processor for the purposes of the Privacy Act 2020 and any other applicable privacy and data protection laws. You must obtain all necessary consents from the relevant individual to enable us to collect, use, hold and process that information in accordance with these Terms.

12. TERMINATION

12.1

Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the App, the Website (or any part of it) and the Services.

12.2

On suspension or termination, you must immediately cease using the App, the Website and must not attempt to gain further access.

12.3

Either party may, by notice to the other party, immediately terminate these Terms and your right to access and use the Services and the Service Materials if the other party:

a) breaches any material provision of these Terms and the breach is not:

i. remedied within 10 days of the receipt of a notice from the first party requiring it to remedy the breach; or

ii. capable of being remedied; or

b) becomes insolvent, liquidated or bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee's or chargee's agent appointed, becomes subject to any form of insolvency action or external administration, or ceases to continue business for any reason.

12.4

Termination of these Terms does not affect either party's rights and obligations that accrued before that termination.

12.5

On termination of these Terms, you must pay all Fees for the provision of the Services prior to that termination.

12.6

No compensation is payable by us to you as a result of termination of these Terms for whatever reason and, except as set out in clause 5.2, you will not be entitled to a refund of any Fees that you have already paid.

12.7

Without limiting any other right or remedy available to us, we may restrict or suspend your access to and use of the Services if we consider that you have:

a) undermined, or attempted to undermine, the security or integrity of the App, the Website or any Underlying Systems;

b) used, or attempted to use, the App, the Website:

i. for improper purposes; or

ii. in a manner, other than for normal operational purposes, that materially reduces the operational. performance of the Website; or

c) otherwise materially breached these Terms.

13. GENERAL

13.1

If we need to contact you, we may do so by email or by posting a notice on the App or via email. By providing your email address, you agree to receive electronic communications via email, and that this satisfies all legal requirements in relation to written communications.

13.2

These Terms, and any dispute relating to these Terms or the Website, the Services or the Service Materials, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Website, the Services or the Service Materials.

13.3

For us to waive a right under these Terms, the waiver must be in writing.

13.4

Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 4.5, 7, 8, 9 and 12.1, continue in force.

13.5

If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.

13.6

These Terms set out everything agreed by the parties relating to your use of the Website, the Services and the Service Materials and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the Website, the Services or the Service Materials that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.

Subscribing to our mailing lists

We use a variety of external platforms to communicate with you. You have the option to subscribe to our mailing list and receive our newsletters, updates and more. You would have to provide your consent to be notified of such. The third party email platform we use for to share insights is GoHighLevel.

When you subscribe to our mailing lists we ask you for your email. Your name and email address are held within GoHighLevel, which has its own security and privacy policy.

GoHighLevel uses email tracking. Email tracking tells us when you opened an email and what links you clicked on. We use this information to improve our communications, and include general information such as open and click-through rates to inform communications planning and reporting.

You are free to unsubscribe to these newsletters and insights at any time by emailing privacy@migraineheroes.com.

Use of Anonymized Data for Research

In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA), we may process your personal data in a de-identified or anonymized form for the purposes of research, statistical analysis, and product development. Once data is anonymized such that you can no longer be identified directly or indirectly, it is no longer considered personal data and may be used indefinitely for lawful research and analytics purposes. Anonymized data may contribute to scientific studies, wellness trend reports, and improvements in our services, and may be shared with trusted academic or research partners under strict data protection standards.

App Community Charter

Why We're Here

This community exists to make life with migraine easier, lighter, and less lonely.

It's a space to share what works (and what doesn't), celebrate wins big and small, and feel understood - by people who truly get it.

Here, you can talk about things that others might find odd or exaggerated - and know you'll be met with empathy, curiosity, and support.

Our Spirit

Within our walls: soft, caring, and safe - like a cocoon.

To the world: bold, proud, and unashamed.

We're building a space that feels like a group of friends that exists nowhere else.

What You Can Share

  • Your journey - from early struggles to milestones or breakthroughs
  • Daily wins - even the tiniest steps forward count
  • Tips & hacks - how you cook, shop, rest, or recover
  • Questions - about food, lifestyle, or routines
  • Gratitude & encouragement - for yourself or others
  • Practitioner posts - spark discussions and reflections

External links (e.g. recipes, videos, tools) are welcome when they're shared in good faith.

What Doesn't Belong Here

We keep this space free of noise and self-promotion so it stays meaningful for everyone.

Please avoid:

  • Ads or promotions (classes, supplements, products, etc.)
  • Rants or fear-based content
  • Deeply personal health details or content from your individual Migraine Heroes program - this space is for shared learnings, not 1-to-1 treatment updates.

How We Keep It Safe

Moderation at Migraine Heroes is light-touch and human.

If we reach out to you, it's always with kindness and the assumption of good intent - equal to equal.

We may move or edit a post to keep the space clear and supportive, and we'll always explain why.

Our Shared Commitment

By posting here, you agree to:

  • Speak from your own experience
  • Listen with empathy
  • Keep conversations respectful and on-topic
  • Help make this the safest, most uplifting space for anyone living with migraine

Together, we're making freedom from migraine more possible - one shared story at a time.